Returns & Exchanges
Zambesi Store Online accepts returns for full-priced items only and can issue an exchange, online gift voucher or refund once the item has been returned and inspected.
RETURNS
If you wish to return an item purchased from zambesistore.com please contact us on enquiries@zambesi.co.nz within 7 days of receiving the item to request a Return Authorisation Number (RAN).
Please note: returns will not be accepted without a RAN.There are no returns on sale goods unless the goods are faulty or incorrect. This includes items purchased with a discount code or during a promotional period.
Should you have any queries regarding sizing or fit of items, please contact enquiries@zambesi.co.nz and we will assist you anyway we can.
Return shipping to zambesistore.com is the responsibility of the customer unless the item is faulty or incorrect. Zambesistore.com is not responsible for the safety of the item/s in transit. It is your responsibility to send in an appropriate and safe manner.
Returns must be sent within 7 days of obtaining an authorisation number in order to be eligible for a refund or credit. We reserve the right to ask for tracking information to ensure the item/s has been sent within the timeframe provided.
All items must be received in an unused, unwashed and unaltered state with all tags and packaging in good condition. After inspection of the goods, the purchasing amount will be refunded to the credit card used at point of purchase.
We will advise you once the returned goods have been received and when the refund has been processed.
Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed.
Online Returns can only be made through zambesistore.com and not at any Zambesi stores.
EXCHANGES
If you wish to exchange an item/s purchased from zambesistore.com please contact us within 7 days from receiving the item to request a Return Authorisation Number (RAN). You can contact us on enquiries@zambesi.co.nz.
Please note: exchanges will not be accepted without a RAN.
There are no exchanges on sale goods unless the goods are faulty or incorrect. This includes items purchased with a discount code or during a promotional period.
Should you have any queries regarding sizing or fit of items, please contact enquiries@zambesi.co.nz and we will assist you anyway we can.
Return shipping to zambesistore.com is the responsibility of the customer unless the item is faulty or incorrect. zambesistore.com is not responsible for the safety of the item/s in transit. It is your responsibility to send in an appropriate and safe manner.
All items must be received in an unworn, unwashed and unaltered state with all tags and packaging in good condition. Once the item/s has been checked, a replacement garment will be sent to you at the cost of zambesistore.com.
We will email you confirmation and your tracking number once your replacement item has been dispatched.
Exchanges can only be made through zambesistore.com and not at any Zambesi stores.
FAULTY OR INCORRECT ITEMS
If you have received a faulty or incorrectly sent item, please contact us on enquiries@zambesi.co.nz as soon as possible to discuss returning the item/s to us. We must be advised of faulty or incorrect goods within 7 days of receiving the item.
We will repair, replace or refund any faulty item once it has been inspected at our Workroom. If an item is deemed faulty, zambesistore.com will reimburse the shipping cost paid and cover any shipping expenses to replace or return an item to you.
Zambesi takes no responsibility for any changes, wear or faults that may occur after an item has been taken to a third party to be altered or repaired.
Zambesi reserves the right to deny any returns that are made outside of the reasonable time of purchase.
SPECIAL ORDERS
Items that are purchased via our Special Orders service cannot be returned or refunded. Contact us on enquiries@zambesi.co.nz as soon as possible to discuss any issues and we will help you in any way we can.
GIFT VOUCHERS
ZAMBESIstore currently offers two types of Gift Vouchers:
● Gift Vouchers that can be purchased instore for use instore only, at our ZAMBESI stores: ZAMBESI Britomart, Ponsonby & Wellington.
● Online Gift Vouchers that can be purchased online for use online only, at ZAMBESIstore.com
Gift vouchers are not redeemable for cash and are non-refundable. Lost or stolen vouchers will not be replaced. Please check the expiry date for your voucher. Contact us on enquiries@zambesi.co.nz if you require any assistance.
